Senior Customer Support Specialist

📋 Description Own end-to-end service delivery for a portfolio of clients Engage senior client stakeholders and act as strategic advisor Identify opportunities to expand services and create value Proactively anticipate client needs and risks 🎯 Requirements 3–5+ years in Service Delivery, Operations, Customer Support, or SLA-driven environments Bachelor’s degree in Finance/Accounting/Business Admin or related field Experience managing enterprise or strategic client relationships Experience with senior/executive stakeholders Strong background in SLAs, KPIs, and data-driven performance Experience in fintech, payments, SaaS, or B2B environments preferred 🎁 Benefits Hybrid schedule with 2 days in office per week Competitive salary and comprehensive benefits Paid holidays, time-off, and life event leave policies Volunteer days (5 per year)