L1 IT Customer Support French & English

📋 Description Provide IT solutions via phone, email or chat After training, troubleshoot office apps, Windows, internet, and hardware Assist resolution of customer issues to improve satisfaction Follow up on existing backlog Meet project's performance indicators Escalate complex issues to other teams 🎯 Requirements Fluent French and English (B2/C1) Training provided; formal education not mandatory Previous customer support experience is a plus Strong customer service, listening, and interpersonal skills Ability to multitask in a dynamic environment Willingness to work in shifts 🎁 Benefits Permanent contract Central offices with great city view and facilities Competitive salary and performance bonus Expense account for holidays Meal tickets and gift vouchers Training opportunities and medical package