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Job Description
📋 Description Role to provide world-class customer service across all touchpoints. Collaborates cross-functionally to improve customer-facing channels. Addresses non-product inquiries, resolves Tier 1 issues, triages and escalates concerns. Deliver timely, exceptional service for Lingraphica products and services. Handle inquiries via multiple platforms: inbound/outbound calls, email, and online chat. Identify opportunities to support customer progression and hand off appropriately. 🎯 Requirements Bachelor’s Degree or equivalent experience. 2 years customer service experience. Proficiency with Microsoft Office, VOIP, Zoom. Strong communication skills (written, verbal, listening). Empathy for individuals with aphasia or other speech challenges. Excellent time management and ability to multi-task in a fast-paced environment. 🎁 Benefits Comprehensive benefits package. Salary range discussed during hiring; bilingual differential may apply. Remote work from home with flexible accommodations. Transparent compensation discussions and Pay Transparency statement.
