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Job Description
📋 Description Handle customer queries via chat, email, phone, and social media. Mediate between buyers and sellers to resolve disputes fairly. Engage with a broad variety of customers and provide timely solutions. Collaborate with Sales, Experts, and other teams to improve the customer experience. Operate in a 7-month interim contract with potential extension. 🎯 Requirements German and English language proficiency; strong written and spoken communication. 1 to 4 years of experience in Customer Service or related roles. Strong analytical and critical thinking skills. Ability to switch between multiple channels (phone, email, chat). Willingness to commute to Lisbon and work in the office at least 2 days/week. 🎁 Benefits A competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on level and experience. Health Insurance from day 1 (including dental) and wellness network. Work From Home Allowance to assist with monthly bills. Commuting between home and office covered by the company. Office located in Lisbon centre with hybrid working setup.
