Customer Success Manager (Individual Contributor)

📋 Description Own the complete post-sales customer journey, including onboarding, relationship management, and Guide customers through complex workflows by explaining production processes, managing Act as the main point of coordination between customers, design teams, and production or sourcing Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before Provide consultative support during product development phases, offering guidance on Manage a portfolio of SMB and mid-market accounts, maintaining accurate account information 🎯 Requirements 3+ years of experience in Customer Success, Account Management, client operations, or a similar Experience managing customer relationships in e-commerce, manufacturing, technology platforms, or Strong communication and interpersonal skills with the ability to explain complex concepts clearly Excellent project coordination skills with the ability to manage multiple stakeholders, timelines Proactive problem-solving mindset with strong attention to detail and the ability to identify and Commercial awareness and confidence identifying growth opportunities, upselling opportunities, and 🎁 Benefits Fully remote working environment with the flexibility to work from anywhere. Opportunity to join a global team and collaborate with colleagues across multiple regions. High level of ownership and autonomy in managing customer relationships and improving processes. Direct impact on customer satisfaction, retention, and business growth. Opportunity to work with innovative systems and technology-driven workflows. Continuous learning and professional development opportunities.