Paralegal with a Talent for Customer Service (LegalTech)

📋 Description Draft, review, and prepare legal agreements tailored to customer requirements while ensuring accuracy and compliance before final review. Provide exceptional customer support by responding to inquiries, resolving requests, and guiding users through services via email and online communication channels. Assist customers with technical onboarding and account setup, including supporting integrations with source code management platforms and ensuring smooth implementation. Support prospective customers by answering questions about the platform and helping them understand available services from the earliest stages of their journey. Conduct legal research, prepare reports based on customer-provided information, and contribute to maintaining high-quality legal and customer support services. Collaborate with cross-functional teams to improve customer satisfaction, retention, and overall service delivery. 🎯 Requirements Previous experience as a Paralegal, in Customer Success, Customer Support, or a similar client-facing role is preferred. Experience drafting and reviewing legal documents with strong attention to detail. Familiarity with LegalTech concepts or an interest in legal technology and SaaS solutions. Excellent written communication skills in English. Strong analytical thinking, organizational abilities, and a proactive approach to problem-solving. Comfortable using modern productivity and collaboration tools such as Google Docs and similar web-based platforms. 🎁 Benefits Fully remote position based in Slovenia. Opportunity to work in an innovative and rapidly growing LegalTech environment. Startup culture with strong opportunities for professional growth and career development. Comprehensive onboarding program with dedicated training and ramp-up support. Collaborative, supportive team that values open communication and constructive feedback. Regular team activities and company gatherings to strengthen collaboration.