Patient Communications Representative

📋 Description Communicate with patients regarding outstanding medical accounts, repayment options, and resolution Provide professional customer service by addressing questions, researching account details, and Contact patients via phone, email, chat, text, and other approved channels to obtain payments or Review and update patient demographic and financial information during interactions. Negotiate payment arrangements following guidelines and client requirements. Perform account research, document findings, and route accounts through workflows. 🎯 Requirements Experience in customer service, healthcare administration, medical billing, collections, or related Strong verbal and written communication; explain detailed account information clearly. Ability to build rapport and handle confidential financial conversations with empathy and Problem-solving skills to research issues and identify solutions. Excellent organizational skills and attention to detail for account documentation. Ability to work with technology systems including customer management and telephone platforms. 🎁 Benefits Fully remote work opportunity within the United States. Full-time employment with consistent weekday scheduling. Professional development and ongoing training. Supportive environment focused on career growth. Opportunity to improve healthcare financial experiences for patients. Benefits package including healthcare-related coverage and employee programs (eligibility