Software Technical Account Manager - Boise

📋 Description Serve as the primary technical contact for assigned agencies. Diagnose and resolve complex issues across Axon's software. Lead troubleshooting with Product, Engineering, Support teams. Manage escalations and ensure timely resolutions. Maintain understanding of Axon's hardware, software, cloud systems. 🎯 Requirements 4+ years in technical account management or similar. Experience with SaaS deployments and cloud platforms. Strong troubleshooting and root-cause analysis. Clear communication with technical and non-technical stakeholders. Experience coordinating across multiple teams for outcomes. Familiarity with networking, cloud, integrations, enterprise software. 🎁 Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support