Job Description
📋 Description Deliver top-tier customer service for clients across Lending Compliance software products, ensuring Document all client interactions in the Help Desk system (Salesforce); escalate complex issues as Maintain working knowledge of product usage across operating systems, networks, hardware Liaise with clients and third-party vendors to determine specifications; use tools to create Review compliance rulesets to ensure products operate within regulatory standards Liaise with Development to implement established compliance policies 🎯 Requirements 3+ years of experience in software support or a banking/financial institution environment Knowledge of mortgage compliance and regulatory environments (HMDA, CRA, Fair Lending) High level of proficiency in installation, use, and troubleshooting of software systems Excellent written and verbal communication skills Undergraduate degree preferred, or equivalent combination of education and experience Salesforce experience, especially Service Cloud (preferred) 🎁 Benefits A fun, fast-paced work environment Responsible PTO Plan meeting state/local leave laws 11 paid holidays Community and social events to stay connected Mental Health Benefits Medical, Dental and Vision insurance
