Support Agent, X Money

📋 Description Be the voice of our brand, resolving inquiries across voice, chat, and email for payments-related Handle accounts, transactions, cards, payments, disputes, and app functionality with Identify opportunities to enhance the customer experience in a fintech environment. 🎯 Requirements 2+ years in customer support, ideally in fintech or fast-paced digital settings. Experience managing interactions via phone, chat, and email in support/CS roles. Strong verbal and written communication; clear, professional tone. Solid problem-solving skills with empathy and policy adherence. Proficiency with CRM, ticketing tools, and support platforms (ACD, etc.). 🎁 Benefits Persistence in meeting performance metrics like CSAT and first contact resolution. Opportunity to influence scalable, customer-focused support models. Collaborative, fast-paced fintech environment with a mission-driven team.