Lead - HR Operations

📋 Description Tier 2 subject matter expert for HR Shared Services across Compensation, Benefits, and Performance Primary escalation point for complex, high-impact cases beyond Tier 0/1, partnering with Payroll Drive operational excellence, knowledge base improvements, and support system enhancements and Provide guidance to Tier 1 teams on complex cases, policy interpretation, and processes. Ensure timely resolution within service levels with quality and consistent customer experience. Conduct root-cause analysis and recommend sustainable improvements. 🎯 Requirements Bachelor's degree in HR, Business Admin, or related. 6+ years in HR Operations, Shared Services, Compensation, Benefits, or Total Rewards. Experience managing complex HR operational cases across multiple stakeholders. Experience with Workday or comparable HRIS preferred; regional/global operations a plus.