Medical Records and Customer Support Spec

📋 Description Process medical record requests accurately and efficiently according to established procedures. Manage incoming requests through multiple channels and ensure timely completion within required Respond to patient questions and requests by phone with professionalism and empathy. Maintain HIPAA compliance and protect confidentiality of PHI. Support overflow processing during high volume periods. Review requests, identify issues, and provide feedback on volume and operational challenges. 🎯 Requirements Strong attention to detail and ability to handle confidential information responsibly. Ability to learn quickly and adapt to new systems, workflows, and processes. Dependable work ethic with strong follow-through and accountability. Ability to manage multiple priorities in a high-volume, fast-paced environment. Strong verbal communication skills and comfort assisting patients by phone. Positive attitude with a willingness to support team goals. 🎁 Benefits Hourly compensation range of $16.00 to $16.50. Remote work opportunity. Collaborative and supportive work environment. Opportunities for professional growth and career advancement. Medical, dental, and vision insurance options. 401(k) matching program.