Clinical Service Desk

📋 Description Provide frontline technical assistance to healthcare customers using clinical applications Support a 24/7 service environment to maintain operational continuity for critical healthcare Respond to inbound service desk calls regarding Epic, Cerner, McKesson, Meditech Troubleshoot workflow, application errors, user access, and functionality issues Document incidents, troubleshooting steps, resolutions, and follow-up actions Collaborate with internal teams to improve service quality and address recurring issues 🎯 Requirements Minimum of 4 years of service desk/helpdesk or equivalent experience At least 1 year of hands-on technical troubleshooting High school diploma or equivalent Experience supporting software applications, healthcare systems, or enterprise tech environments Previous call center or high-volume support experience is an asset Strong customer service mindset and clear professional communication 🎁 Benefits Fully remote work opportunity based in Canada Competitive compensation range of approximately $25.00 to $31.00 per hour Employee Assistance Program (EAP) support Access to employee discounts and perks Opportunity to develop healthcare tech and clinical application support expertise Experience working in a mission-critical technology environment