Specialist, End User Computing

📋 Description Own day-to-day EUC operational outcomes for the assigned site or country scope, ensuring reliable Partner with managed service vendors to review escalations, track service performance, and ensure Develop, maintain, and continuously improve SOPs, user guides, operational records, and Work with other GTS teams and business stakeholders to resolve cross-functional issues and Support governance, audit, and compliance activities by ensuring controls, operational practices Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve 🎯 Requirements At least 3 years of experience in IT operations, end-user computing, workplace technology, service Demonstrated ability to independently own and deliver scoped operational workstreams, tasks, or Strong analytical and problem-solving skills, with the ability to translate operational data and Strong written and verbal communication skills, with the ability to work effectively across Experience with IT service management, asset management, endpoint or workplace tooling, or cloud Ability to work effectively in a fast-paced environment while maintaining service quality 🎁 Benefits Term Life Insurance and comprehensive Medical Insurance. GrabFlex benefits package to suit your needs and aspirations. Parental and Birthday leave; LASA volunteering leave. Grabber Assistance Programme for personal and family support. FlexWork arrangements with differentiated hours.