Service Design & Business Transformation Consultant

📋 Description Join Toronto office to support business and digital transformation with focus on service design and Collaborate with multidisciplinary teams to understand user and stakeholder needs, analyze data Lead or support discovery activities, workshops, user research, and journey mapping; prepare Apply service design, human-centered design, and AI adoption methodologies to accelerate client Support Sia’s business development for the GTA market through proposals and offers. 🎯 Requirements 3 to 7 years of relevant experience; minimum 2 years in consulting, service, or creative agency. Experience delivering projects combining business and digital transformation with service design or Strong facilitation, communication, analytical, and storytelling skills. Experience with AI tools in consulting and advising on AI adoption within client environments. Public sector experience strongly preferred; based in Greater Toronto Area with onsite 2–3 English/French bilingual is a strong asset; eligible for Government of Canada Reliability Security 🎁 Benefits Competitive base salary + discretionary bonus Comprehensive benefits including medical, dental, and vision Generous vacation and parental leave policies Professional development and access to Sia's global network