Associate Manager - Account Management

📋 Description Relay vital information via timely, accurate reports. Develop strategies from data reports and analysis. Oversee performance and service quality to ensure customer satisfaction. Monitor queues, report outages, and drive KPI improvements. 🎯 Requirements 5+ years in operations; at least 2 years in senior management (100+ employees). Proven ability to manage a multi-cultural workforce. Previous technical operations experience is a plus. Up-to-date knowledge of contact center tech, workforce apps, reporting, quality, monitoring tools. Professional German (C1) and English (B2+). Analytical thinker with problem-solving skills. 🎁 Benefits AI, automation, cloud engineering focus. Work with iconic brands worldwide. Advanced analytics and digital transformation initiatives. Opportunities for growth and development.