Technical Support Associates

📋 Description Assist customers with device setup and technical issues Handle voice interactions and resolve complex problems Collaborate with internal teams to escalate issues Research and document solutions across systems Provide an exceptional customer experience Stay knowledgeable about products to improve support 🎯 Requirements High school diploma or currently enrolled in college 1+ year in customer service Typing: 30 WPM (voice), 32 WPM (chat) Strong communication, problem-solving, active listening Interest in consumer tech and troubleshooting devices Basic knowledge of networks/Wi‑Fi 🎁 Benefits Competitive compensation with incentives and shift differentials Annual merit increase based on performance Excellent training and supervisory support Competitive salary with PBI structure Health and life insurance Referral program and growth opportunities