Job Description
📋 Description Manage client relationships and ensure delivery of services. Collaborate with customers, the service delivery team and consultants. Produce customer/internal service reports and conduct reviews. Oversee invoicing, financial aspects and monthly forecasting. Ensure ISO20000 compliance and drive continual service improvement. Manage risk, drive customer satisfaction, and opportunities for new work. 🎯 Requirements 8+ years in Service Delivery Management; fluent in English. Strong verbal and written communication; customer service and relationships. Analytical skills with track record of driving revenue. Process-driven with monthly forecasting of financials. ITIL v4 certified; skills in Service Design, Operations and Transition. Self-starter, team player with customer-centric ethos. 🎁 Benefits Shared quarterly profit share scheme. Career progression and mentorship programs. Flexible/remote working options. Pension, private healthcare, life assurance. Wellbeing programs including gym discounts and mindfulness. Educational assistance for certifications (AWS, Microsoft, Oracle, Red Hat) and awards.
