Job Description
📋 Description Provide excellent customer support by analyzing questions and replying clearly. Assist product enablement by keeping docs up-to-date with teams. Collect user feedback and suggest actionable product improvements. Participate in incident support with on-call coverage and communications. Drive proactive support by reducing common ticket trends. 🎯 Requirements Strong technical curiosity and analytical troubleshooting Exemplary written communication and customer empathy Experience managing the support lifecycle from inquiry to triage Experience working with engineering/product teams; bug reports Experience troubleshooting APIs and integrations Preferred: Ruby on Rails experience 🎁 Benefits Salary range: $78,000-$90,000 100% benefits coverage for employee 401K profit share plan Flexible PTO Home office stipend Commuter stipend for hybrid roles
