Customer Experience Specialist

📋 Description Act as brand ambassador and trusted advisor for customers. Provide high-quality support and guidance across channels. Help users navigate queries quickly and efficiently. Deliver best-in-class experience with empathy and resolution. Proactively reach out to customers and simplify complex information. Use Salesforce to manage and resolve customer cases. 🎯 Requirements Experience in a service environment with SLAs/quality targets. Clear, concise communication in email and phone. Proactive outbound calls; self-management of daily tasks. Growth mindset and willingness to learn. Team player who builds trust and relationships. IT tools: MS Office or Google Suite; accounting/case tools a bonus. 🎁 Benefits Hybrid work: 3 days in office per week (Wed); 2 days remote. Initial onboarding: in-office training period. Join a CX-focused team with growth opportunities.