Customer Service Coordinator for the Southern European Region

📋 Description Act as the primary point of contact for customers. Receive and log customer calls and service requests in the ERP system. Provide clear, proactive updates to customers and resolve inquiries. Prepare service quotations for spare parts, service visits and training. Process customer orders and monitor progress through invoicing. Organize and track return shipments with proper documentation. 🎯 Requirements Bachelor's degree in Business Administration or related field (or equivalent) 5+ years in customer service, preferably technical/industrial Excellent command of Spanish and English (mandatory) Strong organizational and multitasking abilities Proficient in ERP platforms and MS Office Suite Customer-oriented with attention to detail; fast learner 🎁 Benefits Laptop and cell phone provided Annual bonus up to 10% Extended life insurance up to 150k EUR Private health insurance at discounted rate On-the-job training and development Hybrid work policy; 29 calendar days annual leave