Senior Service Desk Specialist (Mandarin)

📋 Description Act as technical escalation point for Mandarin-speaking clients. Coordinate day-to-day service operations across locations. Manage ticket queues and SLA-compliant resolutions. Provide Mandarin support and ticket resolution for users. Maintain enterprise endpoint technologies and security posture. Contribute to documentation and improvement initiatives. 🎯 Requirements Extensive enterprise endpoint management experience. Intune, SCCM (Configuration Manager), Jamf and Workspace ONE. PowerShell scripting and automation. Entra ID, Active Directory, Group Policy and Microsoft 365 admin. Windows and macOS administration; browser and patch management. Fluent English and Mandarin (written and spoken). 🎁 Benefits Hybrid work and flexible hours. Global career opportunities and leadership programmes. Learning opportunities, certifications and training. Health and wellbeing programmes and resources. Inclusion and diversity initiatives and community events.