Application Support Engineer (Support Level 1)

📋 Description Provide technical support to B2B clients using dxFeed market-data products Troubleshoot and resolve issues in high-load market data systems Communicate with clients, providing technical guidance and integration support Maintain accurate records of customer interactions, incidents, and resolutions Identify root causes and propose long-term solutions Monitor system health, performance, and software behavior 🎯 Requirements General interest in finance; plus understanding of development processes Experience with global clients Strong communication and soft skills Handle high information flow (tickets, alerts, chats) Basic Java/Python/C/C++ Linux/Unix basics (bash, logs, IP/TCP) 🎁 Benefits Hybrid/remote work mode in Georgia Flexible working hours 24 paid vacation days Fully paid wellness days (3 per year) Medical insurance - VIP package Teambuilding activities and corporate events