Technical Support Specialist

📋 Description Install and configure computer systems and applications Respond to customer inquiries and troubleshoot issues Update and monitor all aspects of company networks Resolve technical issues during network interruptions Attend in-person client meetings to diagnose hardware problems Maintain a log of system updates and completion dates 🎯 Requirements Bachelor's degree in computer science or related field preferred Industry certification in relevant languages or software may be required 1-3 years of relevant customer-focused technical experience Experience with Windows and Mac OS Proficient with Freshdesk and other remote access desktop programs Ability to prioritize multiple milestones and projects 🎁 Benefits CPT, OPT, H1B sponsorship for international applicants (US only) Job Type: Full-Time Work Location: Hicksville, NY All information kept confidential per EEO guidelines