Customer Experience Specialist

📋 Description Deliver high-quality support across multiple channels. Act as brand ambassador and trusted advisor to customers. Proactively reach out to customers to guide next actions for their business. Use modern tools, including Generative AI, to enhance support delivery. Manage and resolve customer cases using Salesforce with accurate data capture. Adapt to evolving CX strategy and product changes to support users. 🎯 Requirements Experience in a service environment with service level targets. Clear, concise communication (written and spoken). Confident in proactive outbound calls and self-management. Growth mindset and willingness to learn. Team player who helps others and builds trust. Proficiency with MS Office or Google Suite; accounting systems a bonus. 🎁 Benefits Hybrid work: 3 days in office per week, Wednesday mandatory. Initial training in office for five days a week. Anticipated start date: 14 SEP 2026. Work from home on the remaining two days.