Manager, Client Support

📋 Description Help build the support function via management projects (recruiting, training, policies, processes). Provide efficient Tier 1/2 support for all raisin users. Advocate for raisin users and champion their needs internally. Analyze data to prevent future tickets and improve support programs. Foster collaboration, high performance and continuous learning. Serve as escalation point for client and team issues with internal teams. 🎯 Requirements Adaptability and flexibility in a fast-paced environment. Proven ability to lead, motivate and develop high-performing teams. Excellent verbal and written communication; convey complex technical concepts clearly. Strong interpersonal skills: active listening, empathy, relationship-building. Proactive with analytical and problem-solving skills to help clients achieve results. 🎁 Benefits Competitive base salary with performance-based increases. Training, coaching and mentorship. Advancement opportunities across the organization. Healthy, diverse culture with fun, friendship, and community. Comprehensive medical, dental and vision benefits. Hybrid work structure: remote or office in Junction area.