Spanish Bilingual Service Consultant

📋 Description Assist customers with post-order issues: returns, refunds, delivery, back orders. Meet customer satisfaction and efficiency targets; drive loyalty. Maintain professional image via phone and email interactions. Identify trends in customer calls and alert supervisors. Uphold high customer service standards. Perform other duties as assigned, including calls/emails. 🎯 Requirements Bachelor's degree preferred or equivalent customer service experience. Must speak fluent Spanish; strong communication skills. Passion for helping customers and building relationships. Call center/service experience; able to handle high-volume work. Analytical and creative problem-solving; aware of e-commerce trends. Regular attendance and reliability essential.