Job Description
📋 Description Own L3 and L4 escalated support cases, delivering timely resolutions Lead advanced troubleshooting and root-cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules Analyze and document user needs to recommend configuration changes or enhancements Collaborate with internal and external partners to ensure successful implementations and integrations Test new features, assist in implementations, and support training efforts Build Yardi reports to provide better visibility to internal and external stakeholders 🎯 Requirements 3–5 years of experience with Yardi Voyager and related platforms in a technical capacity Knowledge of Yardi modules: Voyager 7S/8, SiteManager, RentCafe, CRM IQ Strong troubleshooting skills and understanding of property management workflows Proficient in SQL and reporting tools with a strong analytical mindset Comfortable analyzing system behavior and recommending improvements Skilled at managing support tickets and delivering outstanding service 🎁 Benefits 25% Rent Discount at any AIR community Medical, dental, vision, and life insurance with HSA/FSA 401(k) plan with up to 6% employer match Paid time off: vacation, sick time, 14 holidays Paid parental leave up to 16 weeks Tuition assistance up to 100% reimbursement for certs/licenses
