Job Description
📋 Description Be first line contact to answer product questions and resolve issues. Become a Benchling product expert; troubleshoot and update knowledge articles. Coordinate on customer issues with internal teams until resolution. Document changing product knowledge in internal help articles. Deliver in-person or virtual trainings for customers and events. Lead internal Support projects to improve processes and elevate customer experience. 🎯 Requirements BS or MSc in Biology or related life sciences; required. Experience in a lab or research setting. Experience in a customer-focused role. Strong verbal and written communication; provide solutions. Strong organization and time management; prioritize requests. Empathy and diplomacy; elevate customer experience. 🎁 Benefits Equity offered. Hybrid work with on-site 3 days/week. Inclusive, equal opportunity employer. Training and development opportunities.
