Customer Support Specialist - French Speaker

📋 Description Onboarding new users to the system, including user adoption Administration of pending orders and payments Reconciliation of all company orders to confirm the correctness of data Promptly responding to customer queries via ticketing system, emails, live chat, phone Identification of areas of improvement, both in process and product Liaising with colleagues or managers to find the best solutions to customers’ issues 🎯 Requirements Previous experience in a Customer Support role Fluent in French – required Practical experience with standard industry tools such as CRM and ticketing systems SaaS/Fintech/Hi-tech experience is preferred Impressive interpersonal and communication skills Highly organized with the ability to multitask and work under pressure 🎁 Benefits Competitive Compensation – Earn a salary and benefits that reflect your skills and impact. Parental Leave – Take meaningful time to bond with your growing family. Flexible Work Environment – Balance life and work with adaptable schedules. Global Team + Mindset – Join a diverse, international team that thinks beyond borders. Tech Setup – Get the gear and support you need to work comfortably. Professional Development – Grow your skills with training and learning sessions.