Senior Customer Success Manager

📋 Description Own day-to-day relationships with strategic customers Keep customers engaged and maximize Duffel usage Analyze customer performance; suggest features/upgrades Develop KPIs; monitor business and technical metrics Champion portfolio needs to influence our roadmap Represent Duffel at events, panels, and forums 🎯 Requirements 5+ years helping enterprise customers get value from software Proven track record of growing customer relationships and reducing churn Experience in a fast-growing startup Comfort supporting implementation pre during and post-launch Strong problem-solving and independent judgment Excellent communication; translating complex tech and business issues clearly Experience working with APIs Experience aligning cross-functional teams, particularly engineering and product 🎁 Benefits Work From Anywhere – change your scenery without changing your job Duffel Travel Allowance – travel perks Enhanced parental leave Sabbatical options – proper time to recharge Competitive salary + potential equity