Technical Support Engineer (Level 2)

📋 Description Ensure the best service satisfaction for customers Work in a 5-day schedule with on-call nights/weekends Monitor financial systems using proprietary monitoring tools Log and resolve service requests, incidents and problems Assist DevOps engineers, developers and QA engineers Communicate with client and partner representatives 🎯 Requirements Experience with customer service Basic UNIX/Linux training Experience with Unix/Linux command line Basic knowledge of shell scripting (AWK, Perl, etc.) Strong analysis, investigation and troubleshooting skills Proficient in written and spoken English 🎁 Benefits Hybrid/remote work mode in Georgia Flexible working hours 24 vacation days per year Wellness days (3 per year) Medical insurance - VIP package FitPass access