Community Service Rep

📋 Description Deliver high-quality service via email support platform and soon phone support Be a passionate advocate for riders and drivers while answering questions Show empathy to riders and drivers while solving problems Build loyalty among new users and early adopters Triage issues and escalate them when needed 🎯 Requirements Solid writing skills Strong verbal communication skills Passion for helping others and creating wow rider/driver support Ability to troubleshoot problems for speedy resolutions Skilled at handling multiple issues to resolve numerous inquiries 🎁 Benefits College degree Support experience in high-volume environment Familiarity with Zendesk is a plus You're an Uber evangelist who cares about the product