End User Support Engineer

📋 Description \n \n Provide first-level support for hardware and software issues on end-user devices. \n Diagnose and troubleshoot desktops, laptops (Mac & Windows), and peripherals. \n Build computers using client-approved builds. \n Configure devices with required settings and applications. \n Install and configure OS, software, and updates. \n Log incidents via ticketing system with troubleshooting steps. \n \n 🎯 Requirements \n \n 3-5 years L1/L2 endpoint support and PC build/configuration. \n Proficient with laptops/desktops/MACs in hardware and software issues. \n PC build/config experience including OS/software installations. \n Basic networking and VPN/LAN (Zscaler) knowledge. \n Experience with ServiceNow for incident management. \n Strong communication and problem-solving skills. \n \n 🎁 Benefits \n \n Inclusive, respectful environment; adjustments available during recruitment. \n Merit-based hiring decisions and supportive team culture. \n