Senior ServiceNow Business Analyst

📋 Description ServiceNow Functional Consultant for digital transformation initiatives. Bridge business and technology with cross-functional teams. Deliver ServiceNow customizations and configurations. Gather requirements, define business needs, deliver scalable, user-focused solutions. Ensure alignment between business objectives and IT capabilities. Collaborate with stakeholders across IT and business to ensure delivery. 🎯 Requirements Gather, analyze, and document requirements for ServiceNow platform. Lead workshops to capture customer needs and system requirements. Translate business processes into functional specifications. Experience with CSM and Domain Separation implementations. Define personas, journeys, use cases, and acceptance criteria. Collaborate with ServiceNow PMs, Architects, and Tech Leads to shape goals. 🎁 Benefits Open, inclusive, respectful environment at Endava. Support with adjustments during the recruitment process. Merit-based hiring and inclusive culture.