Job Description
📋 Description Provide frontline customer service to corporate card admins and cardholders via phone, online, and email. Manage inquiries and admin requests per service agreements and procedures. Support clients with corporate card tools, products, and solutions; provide clear guidance. Liaise with clients and internal teams to resolve issues and uphold standards. Process requests for new corporate cards; ensure documentation and AML compliance. Handle inbound/outbound communications, follow-ups, escalations, and authorizations. 🎯 Requirements High school diploma or equivalent experience. Experience in customer service, sales, or service roles. Strong passion for helping customers and solving complex requests. Excellent verbal/written communication in English and/or French. Multitask, prioritize, and stay organized in a fast-paced environment. Strong conflict resolution and problem-solving skills. 🎁 Benefits Fully remote work from home. Salary range CAD 36,600–67,500 per year. Flexible scheduling; shifts Sun–Sat 8:00 AM–11:00 PM. Comprehensive health and wellness benefits. Retirement savings program and employee share ownership opportunities. Employee assistance programs and wellness resources.
