Job Description
📋 Description Manage high-value at-risk accounts using collection policies and negotiation to minimize losses. Engage customers to understand financial challenges and propose repayment solutions. Analyze accounts, financials, and circumstances to determine action. Apply knowledge of secured and unsecured lending, privacy and regulations. De-escalate challenging conversations while protecting relationships. Identify risks and escalate issues when appropriate. 🎯 Requirements Experience in collections, financial services, or related field. Knowledge of secured and unsecured lending portfolios. Familiarity with privacy legislation and collection regulations. Strong negotiation, problem-solving, and decision-making skills. Excellent verbal and written communication with professional telephone manner. Experience using financial services systems and Microsoft Office. 🎁 Benefits Fully remote work opportunity for Canada-based employees. Flexible rotating shifts. Comprehensive health, dental, and life insurance. Retirement savings plan options. Tuition reimbursement opportunities. Paid time off and employee support programs.
