Associate Billing Specialist

📋 Description Handle customer billing and subscription inquiries via email and phone with timely resolutions. Manage billing support tickets, prioritize requests, and own customer issues. Resolve complex billing situations including refunds and credits. Gather information to support credit and refund decisions and maintain records. Escalate complex cases and collaborate with internal teams for solutions. Analyze billing support trends and suggest process improvements. 🎯 Requirements Previous experience in billing support, subscription management, customer service, or a similar role. Strong written and verbal communication in English and Spanish. Excellent analytical and problem-solving abilities with a customer-focused mindset. High attention to detail and the ability to make accurate decisions in sensitive situations. Experience working with billing processes, subscription systems, or customer support platforms. Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC. 🎁 Benefits Fully remote work environment with a remote-first culture. Paid time off in accordance with local labor requirements. Monthly wellness Fridays providing an additional long weekend. Fully paid parental leave. Home office stipend based on country of residence. Access to professional development courses and learning opportunities.