Director, Technical Services

📋 Description Lead and manage a large team of leaders and Solutions Architects across two delivery motions Define standards and ensure enterprise-grade delivery quality Coach and develop SA talent; build capability across teams Serve as senior escalation point and executive advisor for key customer accounts Collaborate cross-functionally with CS, Support, Product, and Finance Drive delivery efficiency, services margin, and customer retention 🎯 Requirements Bachelor's degree or equivalent; 10–13 yrs exp, 6–8 yrs in mgmt 6+ yrs leading technical post-sales teams (SAs, TAMs, PS) in SaaS Lead large, complex teams across multiple delivery motions Strong consulting/technical acumen for complex customer challenges Deep CX/post-sales delivery understanding; drive retention/value Excellent communication; exec mgmt; Nice-to-have AI/automation 🎁 Benefits Health coverage including OPD Wellness and mental health resources Flexible remote work options Childcare assistance Recharge Holidays - quarterly long weekend Inclusive, human-first culture and growth opportunities