Sr. Associate, Client Engineering (Mexico City)

📋 Description Works with customers' and partners' developers, architects, analysts, and support to set up complex integrations. Collaborates with Glia Product and Engineering teams using JIRA to report bugs and Slack. Provides troubleshooting on bugs and defects raised via Service Desk or virtual channels. Helps customers understand Glia capabilities and adopt best practices. Interacts with Engineering, Product Management, and Customer Success to find solutions. Be ready to work in a fast-paced environment! 🎯 Requirements 2+ years in software development, customer support/service, support engineering, or related. Strong customer empathy to deliver positive experiences. Excellent reading, listening, and writing skills in English. Good knowledge of RESTful technology, APIs, and cloud solution troubleshooting. A firm understanding of tech stacks common to the Web ecosystem. High competency in communicating complex issues to technical and non-technical audiences. Ability to professionally address customer concerns and provide concise feedback. Bachelor's Degree in Software Engineering, Computer Science or equivalent. 🎁 Benefits Professional development support (trainings, courses, conferences, books) Access to all the latest tools and equipment you’ll need Sports compensation, reimbursement for therapy, counseling sessions Team events: awards, hackathons, Glia Olympic games Diversity: 25 countries represented Troubleshoot server-side and client-side code (C#, Java, Node.js, Ruby, PHP; JS/Android/iOS)