Application Administrator

📋 Description Own configuration, maintenance, and L1 troubleshooting of applications Provide L1 support for apps to internal staff via ticketing tool Admin user support for bespoke apps; liaise with suppliers Manage incidents/workloads; queue handling; SLA adherence Troubleshoot to root cause; escalate/resolution processes Deliver dashboards/reports to stakeholders within delivery timeframes 🎯 Requirements 1–3 years in Application/IT Services Support SME in supporting, maintaining, and administering complex apps Understand workflows and processes of application systems Experience supporting business-critical applications MS Technologies; ticketing tool; procurement workflow Power BI, Excel, and SQL