Customer Experience & Field Operations Specialist

📋 Description Direct customer support via email, phone, chat, social media Handling complaints, refunds, operations support Finding alternative last-minute solutions CRM software usage and monitoring Social media monitoring and content development Field Ops management and supporting our local OPS Partner 🎯 Requirements Fluency in Italian and English Motivation and willingness to learn Good communication and active listening Handle multiple requests; plan B mindset Prioritize tasks and meet deadlines Rigorous and detail oriented Team player with positive attitude Fast learner; adaptable to change Practical problem solving; hands-on doer Being a sharing mobility user Bachelor degree and CX/Operations or Mobility experience a plus 🎁 Benefits Fast-growing project with growth opportunities Field position based in Parma with transfer availability Knowledge exchange with various industries and startups Smart working position based in Parma