Desktop Support Specialist

📋 Description Provide onsite Level 2 support for desktops, laptops, peripherals, and AV systems. Image, configure, and deploy Windows and macOS devices. Act as onsite escalation point for unresolved L1 incidents. Support onboarding/offboarding: device provisioning and access setup. Deliver executive IT support for local leadership and visiting executives. Manage incidents and service requests in ITSM, meeting SLAs. 🎯 Requirements 2–4 years in desktop support or on-site IT support. Experience providing onsite Level 2 support and escalation. Experience supporting executive or VIP users. Proficiency in Windows 10/11, Microsoft 365, Active Directory, and iOS. Experience with collaboration/AV tools like Teams, Teams Rooms, Webex. Education: High school diploma required; bachelor's preferred.