Job Description
📋 Description Act as liaison between Skydio and customers for advanced support Provide onsite and remote technical and logistics support Troubleshoot firmware, mission usage, and cloud networking issues Develop field support processes to accelerate escalation and debugging Reduce escalations through effective triage and resolution Train customers on maintenance and operation of UAS and docks 🎯 Requirements 3+ years UAS ops/flight experience (civil or military) Operational/technical/customer-facing field support experience Willing to travel regionally up to 30-50% Strong interpersonal and written communication Onsite troubleshooting and triage/escalation expertise CRM: Salesforce and Jira experience a plus 🎁 Benefits Comprehensive health insurance 401(k) savings plan Paid vacation, sick leave, holidays Relocation assistance may be provided
