Job Description
📋 Description Run onboarding calls with new customers Translate ops into AI configurations Identify gaps or unclear workflows live Ensure customers go live quickly and confidently Handle inbound support calls, texts, and emails Escalate to engineering clearly and implement solutions 🎯 Requirements Fluency in English (C1/C2) with strong written and verbal skills 2–5+ years in customer support, onboarding, or high-touch SaaS Experience handling escalations with professionalism and empathy Strong conversational ability (moderately extroverted) Quick thinker—don’t default to “let me check on that” Calm, respectful, solution-oriented under pressure 🎁 Benefits Competitive salary + meaningful equity A real product with real usage and growing revenue Strong in-person culture, fast feedback loops, and zero bureaucracy A small team that feels like a founding team Full health, dental, vision, 401k, life insurance, and unlimited PTO Tools budget, coffee budget, whatever-you-need-to-be-great budget
