End User Support Engineer

📋 Description Primary escalation point for complex desktop, hardware, and software issues in Cork. Provide advanced troubleshooting and root-cause analysis for recurring incidents. Define and enforce technical standards and best practices for end-user support. Manage endpoint tools (Intune) and ensure patching, hardening, and compliance. Communicate technical issues and resolutions clearly to non-technical stakeholders. Collaborate with IT teams to drive automation and improvements. 🎯 Requirements Degree in IT or related field or equivalent experience. Strong enterprise desktop/end-user computing support experience. Advanced troubleshooting of Windows/macOS, hardware, and enterprise apps. Experience with endpoint management tools (Intune, SCCM/MECM, Ivanti, JAMF). ITIL-based service management and ITSM tools (Ivanti ISM, ServiceNow). Senior/lead technical role with mentoring or escalation. 🎁 Benefits Matched rate pension. 25 days holiday plus bank holidays with option to buy/sell. Flexible benefits to suit your needs. Free access to LinkedIn Learning. Right to work and travel within the EU.