24*7 Service Desk Analyst

📋 Description Role based in Hartlepool office. Provide 1st line IT support for users. Log incidents and requests in ITSM. Ensure timely updates and SLA adherence. Manage user emails and phone-based support. 24/7 shift pattern (14 shifts/28 days). 🎯 Requirements Excellent customer service and communication across mediums. MS Office (Outlook, Excel) proficiency. Flexible, self-motivated, and takes ownership. Strong attention to detail; follows instructions. 1st-line IT support experience; ITIL knowledge desirable. Eligible for UK Security Clearance. 🎁 Benefits Private medical cover for employees; family option extra. 25 days holiday with buy/sell option. 4x basic salary life assurance. Pension plan with employer contributions up to 8.5%. Flexible benefits to suit your needs. LinkedIn Learning access for all colleagues.