Analyst (Network/Telecom services)

📋 Description 1-7 years of field experience. Gathers business requirements for IT solutions. Acts as state-wide telephony project lead for call centers. Resolves telephony problems; contributes to standards and procedures. Works with agencies and telecom liaisons to gather requirements. Utilizes Remedy, Change Point, and SharePoint to manage work. 🎯 Requirements Experience with Avaya and Cisco telephony platforms. Knowledge of ACD, VDN and call-center features. Ability to analyze data from Avaya systems. Proficiency with Remedy, Change Point, and SharePoint. Excellent verbal and written communication. Ability to work with multiple agencies and meet deadlines. 🎁 Benefits Work independently with multiple agencies. Knowledge of current telephony services and tech. Opportunity to work with Avaya and Cisco platforms. Strong customer service skills. Collaborative, fast-paced environment.