Revenues and Benefits Assessors

📋 Description Deal with customers via letter, email and phone to meet service standards Meet deadlines with minimum support Complete high workload in line with KPI indicators Coach and mentor junior staff Share best practices and lead update sessions to wider team Maintain up-to-date knowledge via publications and training 🎯 Requirements Proven problem solving skills Good customer service and communication skills Working knowledge of Housing Benefits / Council Tax Delivers under pressure with a flexible approach to work IT competent Self-motivated 🎁 Benefits Above-average pension scheme Private medical cover for employees 25 days holiday (+ buy/sell option) Life assurance of 4x salary Pension contributions up to 8.5% Flexible benefits and LinkedIn Learning access