Service Desk Analyst

📋 Description Based in Hartlepool office; shifts Mon-Fri 8:00-16:30 or 8:30-17:00 Provide first-line IT support to users Deliver excellent customer service and clear communication Log incidents and requests in ITSM tool; meet SLAs Resolve basic hardware/software problems Maintain documentation and update knowledge base 🎯 Requirements Prior 1st line IT support experience Excellent customer service and communication Proficient with Microsoft Office (Outlook, Excel) Flexible, self-motivated with ownership Strong attention to detail and instruction-following Eligible for UK Security Clearance 🎁 Benefits Private medical cover for employees 25 days holiday plus buy/sell option Life assurance 4x basic salary Pension contributions up to 8.5% LinkedIn Learning access for all staff Employee assistance programme